FAQs

Q:

How much memory (or how many files) can a SecureStix device hold?

A:

1 gigabyte (1GB), 2 gigabyte (2GB) and 4 gigabyte (4GB) which is equivalent to 360,000 standard emails.
The files can be anything you currently store on your computer, eg emails, pictures, programs, excel / word / power point documents etc.

Q:
Do I need a certain type of computer for this to work on?
A:

Any computer running Windows 2000 (service pack 4) Windows XP Home(service pack 2) or Windows XP Professional (service pack 2) will be fine, as long as you have a USB port available (most computers have at least one of these).
The SecureStix device will NOT run on a MAC

Q:
Do I need to install special software on my computer to use this device?
A:

No, the SecureStix device will "self run" from it's own built in program when installed into the computer.
There is a mini-CD included for those who want to add even more Biometric protected features to your everyday home or work computer:

Q:
Does the SecureStix device require batteries
A:
No, the SecureStix device is powered from the computer USB port and retains all information on the chip without the requirement for continuous power.
Q:
What if I cut my finger off? How do I access my files?
A:

We suggest you get straight to the doctor first...but seriously, there is an override password which you set when you get the device, this can be used to access the device if you cannot swipe your fingers.
We also recommend you register more than one finger, just incase.


Contacts

Phone: +61 (0)412 281 900
Fax: +61 7 5476 8225

Address
IC3 Solutions
PO Box 1733
Buddina, Australia 4575

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If you have any issues with the downloading or use of our software, please visit our support page. For more information about how to contact our support department regarding other issues including feature requests and bug reports, please visit IC3 Support.

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