Support
iC3 Solutions endeavours to take the complexity out of network tools and utilities and provide easy to use application. For Further details, support and Help files for each iC3 Solution product, click the product name on the left. You'll find product-specific FAQs, manuals, forums, discussion lists, and contact information.
General FAQ
The iErlang Calculator application, from IC3 Solutions, provides a simple, comprehensive user friendly “Erlang Calculator” for use by professionals in the Telecommunications industry.
1. How do I contact the iC3 Solutions for support?
For Further details and Help files for each iC3 Solution product, click the product name on the left. You'll find product-specific FAQs, manuals, forums, discussion lists, contact information, and more.
If you still require further assistance, please send to support@ic3.com.au and we will get back to you with a response as soon as possible.
2. Guidelines for good questions and "bug reports"
Please provide as a minimum the details of iC3 Solutions application you are requesting assistance on and we will start from there.
Useful information to include:
For IPAD Applications, the version of IPAD iOS software you are running, example iOS ver 4.2.1
The version of the application that you are using, this can be found by choosing 'About ' from the Application menu.
A good description of the problem you are seeing – what happens versus what you'd expect to have happen or what happened in previous version of the software.
When describing cosmetic issues or anything else visual it can help if you include a screenshot that shows what you are seeing. If you attach it to the email you send us, it'll be very helpful and appreciated.
3. How soon can I expect to get a response to a support email request?
We do our best to respond to all queries by the end of the following business day at the latest; we often respond more quickly than that, and sometimes it takes us a bit longer. Please be assured that we at iC3 Solutions do read all email, for all products, and while we may not be able to answer your question directly we do keep track of all user requests and bug reports.
Note - During high-demand periods when we release new applications or updated versions, we will respond to as much email as we possibly can, but there may be delays to respond to every message for those specific versions of our applications.
Need Support?
If our Support and Help pages don’t answer your questions, please send to support@ic3.com.au and we will get back to you with a response as soon as possible.